Refund Policy

At Jacketon, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward refund and return process.  

**1. Eligibility for Returns**  
- Items must be returned within 30 days of delivery  
- Products must be unworn, unwashed, and in original packaging  
- Proof of purchase (order number or receipt) is required  

**2. Non-Returnable Items**  
- Personalized or custom products  
- Clearance or final sale items  

**3. Refund Process**  
- Once we receive and inspect your return, we will notify you via email  
- Approved refunds will be processed within 5–10 business days to your original payment method  

**4. Return Shipping**  
Customers are responsible for return shipping costs unless the item is defective or incorrect.  

**5. Contact for Returns**  
Please email us at valientte@yahoo.com before sending any returns.